Delivery and returns

Betrinac can be distributed worldwide with the exception of USA and Puerto Rico.

In those countries a similar product CerefolinNac is available. Details can be found at the CerefolinNac website.

Deliveries in the UK will be via Royal Mail and are free of Charge.

Deliveries elsewhere will attract a nominal Postal Charge of £2.95 which will be added at the Point of Sale.

For UK deliveries please allow 7/10 days. For all other deliveries please allow 12/14 days. Please note the above estimated delivery times may occasionally be adversely affected by any Local, National or Public Holidays.

Our returns policy and your statutory rights

Orders may be cancelled/returned within 30 days of delivery.

Send the package back to us at

Returns Dept.
Betrinac Ltd
Mold Road
CH7 6BE
UK.

You must return the product back to us unused and in good condition.

You may send the package back to us by Royal Mail or any courier of your choice. However please note that it is your responsibility to make sure it reaches us. We suggest that you send it by some form of insured delivery to cover the cost if it gets lost in transit.

If you return your complete order, we will refund the full amount. Delivery costs of returning any item/s will be payable by you.

We will credit you the full amount of your return promptly once the package has been received back by us and deemed to be in good condition.

Unfortunately we cannot accept a return more than 30 days after you have received the item.

Please allow up to four weeks from the date of processing your return for receipt of a refund.

If for any reason we do not receive your returned package, you must provide us with the proof of postage to enable us to issue a refund. Again, we suggest that you send it by an insured courier/delivery service to cover the cost if the item should it be lost in transit.

In the unlikely event that you receive a damaged or defective package from us, we will promptly send you a replacement, provided you contact us by email at customer-care@betrinac.co.uk within 14 days of receiving the product.

Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Web site at: https://www.gov.uk/government/topics/consumer-rights-and-issues